Wine Australia Licensing and Approval System (WALAS)

Freight businesses can set up a WALAS account allowing shipping exemptions to be submitted online anytime.

You can create a WALAS Login and apply for a shipping exemption, WALAS User Guide for additional instructions.

Shipping exemption categories include:

• Shipments under 100 litres – defined as a consignment made up of 1 exporter, or 1 or more related exporters; on 1 ship or aircraft; to a single port of discharge; whether or not to 1 consignee;
• Contained in the personal luggage of a traveller;
• For the household of an individual who is moving;
• For display at a trade fair or comparable event;
• For a scientific or technical purpose;
• For diplomatic or consular establishments as part of the duty-free allowance of the establishment;
• For victualling supplies that are held on board a means of international transport;
• Commercial samples for a prospective buyer.

How do I add or remove users from a licence?

Admin user can update authorised contacts via Licence Management > Manage users.

A Deactivated status will keep the user listed but will prevent the user from accessing the export licence and receiving any email notifications until updated back to Active. A Remove status will delete the contact and access from the licence.

New user will need to create a WALAS login account. The system will link the email used on the login account to the list of authorised users and provide access to the licence. 

I’m not receiving emails from WALAS, what should I do?

Check with the Admin user of your licence that the email address is selected to receive notifications. Check emails have not been sent to your Junk folder. Contact Export Assistance if you are still not receiving emails.

How do I know when my licence will expire?

A reminder email will be sent 30 days and 15 days before your licence is due to expire.

Do I have to reissue my licence before it expires?

If you do not intend to export you are not required to reissue your licence. You can allow your licence to lapse and submit a reissue application once you are ready to export again. 

Where can I find my Licence Certificate?

You can find your export licence certificate from the last reissue application > Record info > Attachments. If you have not reissued your licence yet, your most current export licence certificate would be on your licence record > Record info > Attachments.

What information do I need to complete a product registration?

How do I apply for a shipping permit?

Login to WALAS > click on Apply for shipping approval. You will need shipping information and registered product ID numbers. 

What edits can I make to an approved shipping permit? 

• Up to Estimated Departure Date (EDD) 
  • All changes
  • Cancelling the shipment
• Up until 3 days after EDD 
  • have the option to select VI1 certificates (if it's optional for the custom clearance market)
  • attach a COI or OPC for shipment destined for an EU market where required 
• Up until 5 days after EDD 
  • can change the customs clearance market
  • mode of transport
  • port of unloading
  • items per carton
  • no. of cartons
  • change unit volume on the shipping items 
• Up until 90 days after EDD
  • change vessel name/voyage number/flight number
  • port of loading
  • invoiced FOB values
  • VI1 comments
• Up until 365 days after EDD 
• update the Actual Departure Date (ADD) field. Please note this one is more for Wine Export Charge purposes. The ADD field will be populated with the same date as the EDD until it is changed. 

How do I download a list of my registered shipments?

Click on Reports > enter your exporter ID, departure date range is optional

How do I sign my Certificate of Origin

An email with a link to sign documents will be sent to the applicant and other contacts selected to receive certificate communications. 

Where can I find the Express Post tracking number?

Go to My Records> Click on certificate record number> Record Info > Scroll down to Mailing details. 

I can’t find the certificate type to select in the application.

Currently, some certificates still need to be submitted by a manual application, these include the:

Templates can be accessed via the Forms and templates on our website

How do I pay my monthly invoice?

Invoices can be paid via WALAS > View Invoices > Pay invoices

How do I pay my Wine Export charge (WEC) invoice? 

WEC invoices can be paid via WALAS > View WEC Invoices > Pay invoices

How to do a WEC return? 

WEC invoices and declarations can be completed via WALAS > WEC Invoices. More details can be found in the WALAS User Guide.

Why does it show my licence states Overdue account? 

This indicates that there is an overdue monthly invoice or Wine Export Charge (WEC) invoice. Paying overdue invoices through WALAS via credit card will speed up the process of resolving the restriction. 

I have paid the overdue invoices, why does my licence still state overdue account.

EFT bank transfers require more time to be processed, if you have any queries about payments you can contact Finance 08 8228 2000 [email protected].

How do I search for an application or record?

Go to Advanced search and enter the record number. If you do not know the record number use the Record type dropdown selection to provide additional search criteria. 

How do I resume an application?

Go to My Records, your most recent applications should be listed at the top of the table. 

Where can I download a copy of the WALAS User Guide?

Go to Collections > Resources > User manuals

Where can I access the current Export Market Guides?

Go to Collections > Resources > Export Market Guides > click on the Name column to sort alphabetically

Occasional system slowness or unusual behaviour can be due to caching issues with your computer. The steps below outline the process of clearing your cache which might be causing issues.

Clearing your cache in Microsoft Edge

From within your Edge browser click on the three dots located at the top right of the screen to open the dropdown menu.

• Select Settings from the list.
• From your settings menu, scroll down to Clear Browsing Data, click on choose what to clear.
• From the new window, ensure that Cached data and files is selected. Note: You can deselect the other options if you do not wish to clear the data related to them.
• Click on Clear.

Clearing your cache in Google Chrome

• From within the Chrome click on the three dots located at the top right of the screen to open the dropdown
• Select Settings from the list.
• Type the word cache into the settings search field.
• Select Clear browsing data.
• From the new window, ensure that Cached images and files is selected. Note: You can deselect the other options if you do not wish to clear the data related to them.
• Choose a time range that reflects how long you have been using WALAS prior to your password issue occurring.
• Review your selection and click Clear data to proceed with the clearing of your cache. Note: This will clear all cached images and files, not just those related to WALAS.

System maintenance 

Like all software systems WALAS requires maintenance and upgrading from time to time.

To ensure optimum availability and to assist exporters in their planning we have identified 7pm -10pm ACT on Thursdays as the time that the system is least likely to be used and will schedule routine maintenance for that time.